Additionally, it now says 'Unbekanntes Risiko' even though I have been using the app since it came out. Ihnen wird erneut die Einführung gezeigt (das Onboarding). So - by turning off Huawei Mobile Services (HMS), you may be able to prevent the first crash, what may prevent all subsequent crashes. If you had previously registered a COVID-19 test in the app using a QR code, it can no longer be called up via the app and can no longer be successfully re-registered. Cause 9002: file is not a database: , while compiling: select count(*) from sqlite_master; https://slack.com/intl/de-de/help/articles/360001562747-Bekannte-Probleme-mit-Android%E2%80%91Benachrichtigungen, https://www.huaweiblog.de/news/huawei-geraete-bekommen-877kb-grosses-systemparameter-update/, https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/, https://www.coronawarn.app/en/faq/#no_risk_update, https://slack.com/intl/en-de/help/articles/360001562747, https://www.coronawarn.app/de/faq/#no_risk_update, Having the exposure database survive an Android Upgrade, [INFO] URSACHE: 9002, Etwas ist schiefgelaufen. With a little trick this period can be restored (see below). Trotzdem müssen Android-Nutzer bei der Einrichtung der App den Gerätestandort freigeben. Now set the system date back to the current day (Android. We cannot reproduce this on newer versions CWA >1.5, so this is probably fixed. Corona-Warn-App ist mit vielen Android-Versionen kompatibel Bei Android-Smartphones verläuft die Installation der Schnittstelle – zum Glück – nicht über ein großes Systemupdate. I use the Warn app for ~2 Month now. Inside the app? This could (but not must) indicate, that the collected contacts (RPIs) also might have been erased. A similar problem has been reported in #642 (comment) by @Annie-G (with a possible workaround described below). to your account. since I got the impression that it might be impossible to restore/recover the corrupted data and I want to have the CWA running, I deleted the app data and now it works again. (see here -> https://samebug.io/crashes/1121921 ) Will report back, if it crashes or leads to unexpected behaviour. I suppose, subsequent crashes later may still be related to the corrupt database. Hi @alois31 , You signed in with another tab or window. Führen Sie das Onboarding bis zum Ende durch. CWA gets killed during the write, e.g. We’ll occasionally send you account related emails. As I wrote on September 11th, i reset the app. The current version is now 1.7.1 and the issue #642 has been closed as fixed. Link: https://www.huaweiblog.de/news/huawei-geraete-bekommen-877kb-grosses-systemparameter-update/. Not sure if I find time today to have a look, but during the next week should be possible to have a peek. or "Daten zur Benutzererfahrung" So, it would need to be re-initialized. but that seems to be a red herring because the NPE happens only after CWA has crashed (presumably the LogCollectManager would be like to show a stack trace screen like in this issue report). I'm having this crash now as well on my P8 lite with Android 6.0.1. Until now, I think, it was common sense here in the user community, that deleting data and cache of CWA doesn't harm the collected contacts, because they are stored in different places of the device (please correct me anyone, if I'm wrong). Assumption: CWA or a library it uses does not employ robust file operations when writing encrypted data. Habe schon eine Neuinstallation der App durchgeführt hat nicht geholfen. At any time! My CWA P8 lite started to crash at startup, after I used it for more the 14 days. Anyway, some of the additional Huawei settings might be of interest for you (one comment below that linked one). Enjoy your night! When looking in the play store app, it states "update 8 hours ago" (I use auto-updating). And the checkup from today does not contain any keys - key-amount=0. This issue will therefore be closed. Turned off: Einstellungen > Einstellungen > Apps mit Nutzungsdatenzugriff > Huawei Mobile Services. Ihnen sollte nun Ihr richtiger Risiko-Status („niedriges Risiko“ oder „erhöhtes Risiko“) angezeigt werden. For newer Huawei / Honor smartphones there may be a system update that puts the Corona-Warn-App on a Huawei internal white list and excludes it from particularly aggressive energy saving. It looks like, from time to time, the Huawei Mobile Services might be triggered by CWA (without any active interaction) and crash. I only see contacts with a time stamp from a few minutes ago. Sie erhalten dann z. Dieser Vorgang (aber keine detaillierten Ergebnisse) wird in ein Protokoll eingetragen, dass Sie auf Ihrem Telefon über. And in our case, it was triggered by CWA... @FriederikeHanssen , there is a very little chance for the moment to work around this. Auf zahlreichen Geräten scheitert das Handy-Warnsystem der Corona-App an den strikten Stromspar-Einstellungen der Hersteller. or "Datenerhebung durch Huawei" Already on GitHub? Huawei P8 lite), in addition to this general recommendation, an additional setting should be made: Set the Corona-Warn-App as 'Protected App' as follows: In order to increase the stability of the Corona-Warn-App, another setting is possible - withdrawing the permission to access usage data for the Huawei Mobile Services. We keep this one open for the moment. Yes indeed, it would be a shame. As the bug is very hard to reproduce in laboratory conditions, the code for the recovery needed to be developed by only abstracting from user reports (and their stracktraces), as well as from few internet resources of problem descriptions (not only CWA is affected, but also some other apps using encryption for storage). Ist nämlich der Speicher zu voll (weniger als 1 GB freier Speicher), wird das Telefon immer langsamer, wodurch timeout-Probleme auftreten können. But when you're able to provide debug logs, you might not need such information on how to reset CWA . now it hangs in the start screen (Logo on background) for about 10 seconds and then dies. I had not issues until recently. Wenn die Corona-Warn-App durch einen Fehler im Betriebssystem oder durch aggressive Energiesparmaßnahmen des Telefons unerwartet beendet wird, kann es vorkommen, dass bei einem erneuten Start die Corona-Warn-App nicht mehr auf ihre verschlüsselten Datenbanken zugreifen kann. It worked for quite a while now (Data Reset on September, 11th). Sign in Unfortunately, many Android apps seem to struggle with NullPointerExceptions in com.huawei.lcagent.client.LogCollectManager.GetUserType() And then deleting the cache & storage did solve it. Did you see something like "9002: timed out while waiting for 60000 ms"? B. hier https://dontkillmyapp.com/huawei (englisch), oder hier https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/ . Edit: Everything I wrote above about LogCollectManager has the following pre-assumption: Dear all, Will update you in the next days whether it is now running or failing again. The last mentioned version was 1.6 which was released on Nov 11, 2020. B. in Whatsapp, Löschen Sie den Cache (nicht die Daten) Ihrer Apps, Löschen Sie Apps, die Sie nicht mehr benötigen. I would like to discuss this as a topic in our daily meeting today so maybe a developer can have a look at it before publishing it to the FAQ website. Additionally, I guess just updating doesn't repair the database. I assume, in that moment the encrypted database of CWA still to be open and not being closed properly, which then becomes corrupted. The app seemed to work after the reset of cache and data, before the update. Did you set up anything else or could you give other users with similar problems some recommendations? Grundlegend funktionierte sie aber, sagt das RKI. I have now added CWA to the protected apps list as suggested by @vaubaehn (I doubt that Huawei will roll out an update to my phone, given that it didn't receive any updates for ~2y now). Mit der offiziellen Corona-Warn-App des Bundes für Android helfen Sie, die Infektionsketten des Coronavirus zu unterbrechen. run CWA and hope, Huawei doesn't let it crash again... uninstalling/reinstalling CWA -> this will erase the collected contacts for sure. Thanks for your feedback! waiting for an update of CWA. @mtb77 (and @svengabr ) : You've Got Mail. But in the end, there are just few options at the moment, to make CWA work again after a corrupted database: Hi @FriederikeHanssen and everyone, By clicking “Sign up for GitHub”, you agree to our terms of service and Edit: Version 1.6 was released on Nov 11, 2020. Android-Smartphones hatten in den letzten Tagen massive Probleme mit der Corona-Warn-App. Die Funktionalität - … Everything works fine and as expected now tada . (die angegebenen Pfade zum Erreichen der jeweiligen Einstellungen können je nach Telefon und Android-Version leicht abweichen): Navigieren Sie auf Ihrem Telefon zu Einstellungen > Apps > Corona-Warn-App. to your account. However, I cannot guarantee completeness and correctness. Dear @daimpi , Hi @svengabr , thanks for your feedback. The crash took place last thursday - 15.10.2020. Hi @FriederikeHanssen , thanks again for your support! Additionally you can check whether you can make further settings for your phone, e.g. The new code should prevent it from happening on 1.5.0+, but it's not a state that can be recovered from if pre-existing. Have a question about this project? Try to opt-out from the service, as described above. I would volunteer to create a PR for the FAQ (like I did before here -> corona-warn-app/cwa-website#308) , if it is welcomed. EDIT: Could you also maybe provide your EMUI version number? I assumed they would be, because when I navigate to Google > Covid Benachrichtigungen it only shows a few (10ish or fewer) and only from the date of when I reseted storage &cache. In diesem Fall schließt sie sich sofort wieder. Emui 4.0.3 It enables the App developers to analyze the log data uploaded to the CWA infrastructure to identify the root cause of bugs that only occur in rare conditions are not easy to reproduce. Are you able to find anything like this somewhere in your phone's settings: If the memory is too full (less than 1 GB free memory), the phone becomes slower and slower, which can lead to timeout problems. Either way, my immediate issue is solved. Did you additionally activate "Prioritized Background Activity" from inside CWA's settings? ... in the moment I'm writing here, above @daimpi already answered (and again: ... one thought ). Do you know whether the error condition existed before you upgraded to 1.5.0+? Regarding the second issue (deletion of CWA data), there was a reply by @thomasaugsten ( #642 (comment) ) , as soon as after my comment. Falls Sie ein Huawei oder Honor Smartphone besitzen, sollten Sie zusätzliche diese Punkte beachten -> hier, Falls Sie ein Smartphone eines anderen Herstellers besitzen, können Sie hier überprüfen, ob Sie noch zusätzliche Einstellungen zur Verbesserung der Zuverlässigkeit vornehmen können: https://dontkillmyapp.com/ (englisch) oder https://slack.com/intl/de-de/help/articles/360001562747-Bekannte-Probleme-mit-Android%E2%80%91Benachrichtigungen. Dadurch kann sie niemandem verraten, wer wir sind. Priorisierte Hintergrundaktivität is turned off. In this case, free up some memory, e.g. But one point of criticism is still left: I am a complete unsuspecting layman in app-building, but it is more than hard for me to understand why a workaround is necessary for not too less people just to make CWA working. So thanks to all who answer and answered here! Have a question about this project? However, this seems to have caused a deletion of contacts. here https://dontkillmyapp.com/huawei, or here (German) https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/. If your test result is positive, you will most likely be notified by phone or postal mail. Corona-Warn-App hat auf Android wochenlang nicht richtig funktioniert. If they are in line with your needs, I will create a PR respectively. Das … Hi @FriederikeHanssen , I also think, it's a good idea when dev department has a look on it. Diese Optimierung kann auch die Corona-Warn-App betreffen. Durch das neueste Update wird die Risikoberechnung verbessert. "Aktivitätsprotokolle" Die deutsche Corona-Warn-App wird um neue Funktionen ergänzt und kann künftig auch in zehn weiteren europäischen Ländern eingesetzt werden. I guess the GitHub rights management allows you to edit my comments at any time - so, please feel free to adjust anything according to your needs! Similar to today actually. And in each checkup there ist just one entry, each with 0-key-count. Die Corona-Warn-App soll in Deutschland für mehr Sicherheit in der Pandemie sorgen. Die Anzahl der Tage, wie lange die Risiko-Ermittlung auf Ihrem Telefon aktiviert war, wird ebenfalls gelöscht. (die angegebenen Pfade zum Erreichen der jeweiligen Einstellungen können je nach Telefon und Android-Version leicht abweichen): Um die Zuverlässigkeit der Hintergrundaktualisierung zu optimieren, und unerwarteten Abstürzen der Corona-Warn-App beim Öffnen vorzubeugen, befolgen Sie bitte diese Anleitung in den FAQ -> hier . #642 (comment) , #642 (comment) , #642 (comment) , #642 (comment) ). Restarted the phone multiple times and checked that the App is part of the protected background apps. Eventually, this also didn't help anymore. privacy statement. But the contacts for the last 14 days are still lost (V1.5). I added it to the protected apps: Once a day, the Corona-Warn-App transfers the codes shared by users who tested positive to the Google interface in order to determine possible risk encounters in the last 14 days. We’ll occasionally send you account related emails. Thank you very much for the effort @vaubaehn! or "Huawei erlauben, Daten zu technischen Details und Interaktionen zu senden" Wie Google mitteilt, scheint das Problem jedoch wieder behoben zu sein. But even without it, it has been running stable for now. If the issue happens again despite CWA being protected, I will report back. I'm not sure what went wrong here for you in particular - all steps you told us seem to be right, and for other users this procedure was succeeding. Anwendung auf eigene Gefahr. Laut einem Bericht soll die Corona-Warn-App auf "Millionen" Android-Smartphones nicht ordentlich funktioniert haben. searching for similar problems reveals some reports, where developers experience crashes of their apps on Huawei devices only in context of LogCollectManager, e. g. The other way round, while especially older Huawei devices have problems with crashes resulting in database access corrupted, non-Huawei devices face these problems much more rarely. Deleting the cache & storage did solve it. Regarding the first issue (PR), thanks a lot for your consideration. LogCollectManager is buggy and crashes itself with the NPE. Update: I deleted storage & cache and it works again for now. Regarding the second issue, I will bring that up to the development team to answer your question. Corona-Warn-App - Android-App 1.14.3 Deutsch: Mit der offiziellen Corona-Warn-App des Bundes für Android helfen Sie, die Infektionsketten des Coronavirus zu unterbrechen. By clicking “Sign up for GitHub”, you agree to our terms of service and The developer @d4rken found out the root causes, and coded a certain mechanism to try a recovery to access the stored data. I didn't find the usage data setting, but that seems to be a red herring because the NPE happens only after CWA has crashed (presumably the LogCollectManager would be like to show a stack trace screen like in this issue report). Upon next start, the database cannot be read anymore (because corrupted), and the error 9002: file is not a database appears. Could you try to explain, what it means, 'the app re-setup' by itself? Thank you very much for your understanding! Wiederholen Sie die obigen Schritte, um Daten auch im Downloader Manager zu deaktivieren und zu löschen. I will come back to you as soon as possible. Did any crash on app start ocuur again? CAUSE: 3 Something went wrong. Edit: I incorporated small changes, mainly formatting, typos and small details. Open Database and/or EncryptedSharedPreferences get corrupted or altered. Geben Sie in diesem Fall Speicher frei, z. It needs to be clarified by SAP/Google. Up until now it at least opened and I could navigate to the main window. Die Corona-Warn-App erweist sich auf vielen Handys als fehlerhaft. Similar to today actually. Until now, it has worked as expected. In this case, it closes again immediately. @svengabr referred to a firmware update, that sets CWA to a Huawei internal white list, to excempt CWA from aggressive battery optimization of Huawei devices, that can be related to this app crash. I have not tried, since I would prefer not to loose my contact history. Because your database was already corrupted, just turning off HMS doesn't change anything for CWA on the next run. App version: 1.2.1, Internal Tracking ID: EXPOSUREAPP-2249, EXPOSUREAPP-1851. There is a quite complex bug outside of CWA (buggy interaction between another security extension and the Android KeyStore), but as a consequence in some cases the encrypted storage of CWA remains inaccessable. Wieso? For the time beeing, you could re-reset the data again to make CWA work again. The stacktrace looks different due to changes I made to the encryption related code (#1235). or "Daten zur Qualität, Leistung und Gerätefehlersuche an Huawei senden" ? Can you confirm whether deleting the cache & storage does this? Die Corona-Warn-App fragt keine Standortdaten ab. For me this is a new behaviour (or I must have missed something). The Huawei blog states, that the firmware update seems to be available for EMUI 10. Aber einen Versuch ist es vielleicht wert: Um die Stabilität weiter zu verbessern, sollten Sie überprüfen, ob noch mindestens 2GB freier Speicher für den internen Speicher zu Verfügung stehen. If this triggers ENF to also delete ENF's data, then there is no chance to keep the collected RPIs... Falls Sie zuvor über einen QR-Code einen COVID-19-Test in der App registriert hatten, kann dieser nicht mehr über die App abgerufen und auch nicht mehr erfolgreich neu registriert werden. It retries a few times until surfacing the original cause (note the Permanently failed to... in the stack trace). FAQ changes will be short and link to above comments. I will re-reset the data tomorrow noon, since I guess there is no information on my device which could help anybody to analyse the issue... @creiser-jambit Thank you for sharing your stacktrace. Es gibt aber einen Weg, den Fehler zu beheben. René Resch. like @daimpi wrote already, contacts should not be lost, only the entries in the log are gone. Or "cause 3: API(10).. no public key found"? Unfortunately, this subject has been stale for more than two weeks now, after @thomasaugsten suggested to clarify with Google. You then cleared CWA's storage again, and now it works. It is therefore recommended to activate the 'Prioritized Background Activity' as stated in the FAQ https://www.coronawarn.app/de/faq/#no_risk_update. This process (but no detailed results) is recorded in a log that you can view on your phone via. Next start of CWA: EncryptedSharedPreferences not accessible => Immediate app crash or exception 9002.